Privacy policy

 

Privacy Policy

Westcoast Bathhouse Inc. Last updated: August 8, 2026

This Privacy Policy explains how Westcoast Bathhouse Inc. ("we," "us," "our") collects, uses, shares, and protects your personal information when you visit westcoastbathhouse.shop, book a session, attend an event, make a purchase, or otherwise interact with us.

We are located at 1 Cooperage Place, Victoria, BC V9A 7J9, Canada. We handle personal information in accordance with Canada's Personal Information Protection and Electronic Documents Act (PIPEDA) and British Columbia's Personal Information Protection Act (PIPA).

1. Information we collect

Information you give us directly:

  • Name, email address, and phone number
  • Payment and billing details (processed securely by our payment providers — we do not store full card numbers)
  • Booking and purchase history (sessions, events, buyouts)
  • Waiver information you provide when signing a liability waiver
  • Any comments or messages you send us through inquiry forms or email

Information we collect automatically when you use our site:

  • Device and browser information, IP address, and general location
  • Pages viewed, links clicked, and how you navigate the store
  • Cookies and similar tracking technologies (see Section 4)

2. How we use your information

We use your personal information to:

  • Process bookings, payments, and orders
  • Manage your customer account and membership
  • Send confirmations, receipts, and service-related messages
  • Send marketing emails and updates only where you have opted in
  • Operate, secure, and improve our website and services
  • Comply with legal, tax, and safety obligations (including waivers)

We collect and use your information only with your consent, or where otherwise permitted by law.

3. Who we share your information with

We do not sell your personal information. We share it only with service providers who help us run the business, and only as needed:

  • Shopify — hosts our store and manages orders, payments, and customer records
  • Payment processors — Visa, Mastercard, Amex, Discover, Diners, PayPal, Apple Pay, Google Pay, and Shop Pay, to process your payments
  • Smartwaiver — to collect and store your signed liability waivers
  • Make.com — to move data securely between our systems
  • Meta (Facebook/Instagram) — for advertising and measurement via the Meta pixel (see Section 4)
  • Email and communication tools — to send you messages you've asked to receive

We may also disclose information where required by law, to protect our rights or safety, or as part of a business sale or reorganization.

4. Cookies and tracking technologies

Our site uses cookies and similar technologies to keep the store working, remember your preferences, and understand how the site is used. We also use the Meta pixel, which helps us measure and target advertising on Facebook and Instagram.

You can control or disable cookies through your browser settings. Disabling some cookies may affect how the site works. You can also adjust ad preferences through Meta's own settings.

5. Where your information is stored

Some of our service providers (including Shopify and Meta) may store or process your information on servers outside of Canada, including in the United States. Where this happens, your information may be subject to the laws of those countries. We choose providers that offer appropriate protections for your data.

6. How long we keep your information

We keep your personal information only as long as needed for the purposes described in this policy, or as required by law (for example, tax and financial records, or signed waivers). When it is no longer needed, we securely delete or anonymize it.

7. How we protect your information

We use reasonable physical, technical, and organizational safeguards to protect your information against loss, theft, and unauthorized access. Payment card data is handled by PCI-compliant payment providers. No system is perfectly secure, but we take these responsibilities seriously.

8. Your rights

Under Canadian privacy law, you have the right to:

  • Access the personal information we hold about you
  • Ask us to correct information that is inaccurate or incomplete
  • Withdraw your consent to marketing at any time (use the unsubscribe link in our emails, or contact us)
  • Ask questions about how we handle your information

To exercise any of these rights, contact us using the details below. We may need to verify your identity before responding.

9. Children's privacy

Our services are intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us their information, please contact us and we will delete it.

10. Changes to this policy

We may update this Privacy Policy from time to time. The "Last updated" date at the top shows when it was last revised. Significant changes will be posted on this page.

11. Contact us

If you have questions, requests, or concerns about your privacy, contact us:

Westcoast Bathhouse Inc. Email: support@westcoastbathhouse.com Phone: +1 (250) 986-4855 Address: 1 Cooperage Place, Victoria, BC V9A 7J9, Canada

If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada (priv.gc.ca) or the Office of the Information and Privacy Commissioner for British Columbia (oipc.bc.ca).